Legal & Compliance
Privacy Policy.
How Cure-Aide safeguards your clinical data, medical records, and personal privacy across all platform roles.
Effective Date: September 3, 2026
1
Introduction & Platform Scope
Welcome to Cure-Aide (accessible at cure-aide.com), a connected healthcare management ecosystem developed, operated, and maintained by Blue Horizon Automation Pvt Ltd ("we", "our", or "us").
Cure-Aide connects seven key operational user roles across the healthcare continuum:
1. Patients
2. Clinics
3. Doctors
4. Health Buddies
5. Intern Doctors
6. Approval Panel
7. Super Admin
This Privacy Policy explains how personal, demographic, clinical, diagnostic, and caregiver verification data is collected, processed, encrypted, and protected across our web and mobile applications.
2
Information We Collect Across User Roles
We collect information strictly necessary to facilitate clinical consultations, appointments, token queue management, and on-demand caregiver services:
A. Patient Account & Clinical Records
When patients register or clinics onboard a patient via the Patient Master:
- Demographics: Full Name, Gender, Age, City, Residential Address (for home care & dispatch), and unique Patient ID.
- Authentication: 10-Digit Mobile Number and single-use 6-digit SMS OTP verification logs.
- Appointments & Queue Tokens: Selected clinic, doctor, appointment date, scheduled time slot, and assigned token sequence numbers.
- Medical & Diagnostic Files: Uploaded lab reports, radiological images (JPG, PNG), scanned documents, and PDF diagnostic results.
- Daily Health Vitals: Submitted daily symptom assessments (fever, chest pain, digestive symptoms, sleep disturbances) and health vitals (Blood Pressure, SpO2, Blood Sugar, Weight).
B. Clinic, Attending Doctor & Guest Doctor Information
- Doctor Master Data: Doctor Name, Medical Specialty, Contact Number, 24-Hour Duty Timetable, and custom slot duration per patient.
- Clinical Documentation: Diagnoses, prescribed medications (Medicine Master), diagnostic test recommendations (Test Master), therapy/exercise advice, dietary guidance, hospital admission notes, and digital prescriptions.
- Referral Records: Cross-doctor patient referral logs and shared treatment histories between Doctor A and Doctor B.
- Clinic Operations & Billing: Department hierarchies, test catalog tariffs, receipts, patient payments, advance amounts, balance records, and Trust sponsorship concessions.
C. Health Buddy Caregivers & Verification Data
- Caregiver Credentials: Professional background, caregiver experience, identity documents, and regulatory certifications submitted for verification.
- Approval Panel Audit Logs: Verification reviews, approval/rejection timestamps, and verification remarks.
- Service Dispatch & Location: Working hours, service fees (e.g. ₹1000/hr), live Free/Busy availability, booking accept/reject statuses, care notes, and destination service addresses.
3
How We Use Information & Platform Workflows
We process personal and medical data strictly to deliver clinical and healthcare support services:
- Smart Token Queue Execution: Managing pre-booked appointments and walk-ins under the structured 2 Booked + 1 Walk-In queue sequence, maintaining real-time doctor waiting lines.
- Clinical Consultations & Prescriptions: Displaying longitudinal medical history, previous consultations, and prior medications to attending doctors and guest specialists.
- Intern Doctor Health Triage: Enabling qualified Intern Doctors to review patient-submitted health questions and vitals, categorizing health status (No Immediate Danger, Needs Attention, Urgent / Danger), and adding clinical remarks.
- Caregiver Booking & Verification: Processing Health Buddy bookings, calculating hourly durations, dispatching caregivers to patient addresses, and auditing verification documents via the Approval Panel.
- Role-Based System Notifications: Alerting users regarding appointment confirmations, token assignments, Health Buddy accept/reject responses, report uploads, and doctor referrals.
Important Clinical Disclaimer: Cure-Aide is a healthcare communication, workflow coordination, and professional monitoring platform. The application is not an autonomous artificial intelligence diagnostic system; all reviews, prescriptions, and evaluations are conducted by certified healthcare professionals.
4
Zero-Sale & Strict Confidentiality Guarantee
Zero Commercialization Promise: We NEVER sell, rent, monetize, or trade patient personal information, clinical diagnoses, medical reports, or vitals to third-party advertisers, data brokers, or commercial entities under any circumstance.
Information is shared strictly on a confidential need-to-know basis:
- Treating Doctors & Clinics: Only attending physicians, guest consultants, and clinic administrators directly responsible for patient care have access to medical files.
- Referred Doctors: When Doctor A initiates a formal referral to Doctor B, relevant past history is shared to preserve continuity of care.
- Booked Health Buddies: Only essential details (patient name, required date, time, duration, and service address) are shared to fulfill the requested caregiving service.
5
Data Security & Encryption Architecture
Cure-Aide utilizes enterprise-grade security protocols to protect sensitive health information:
TLS/HTTPS In Transit
All communications, data transmissions, and document uploads are encrypted via modern TLS protocols.
Passwordless 6-Digit OTP
Protects accounts from credential leaks and unauthorized access via secure single-use mobile OTPs.
Role-Based Access (RBAC)
Strict role-based isolation ensures patients, doctors, and caregivers only access authorized data slices.
6
Your Rights & Data Access
Every patient, doctor, and healthcare user on Cure-Aide is entitled to full data visibility:
- Access & View: Review your longitudinal health history, active tokens, reports, and intern reviews directly in the My Health portal.
- Digital Export: Download official diagnostic reports (PDF/JPG), prescriptions, and payment receipts at any time.
- Profile Corrections: Update contact details, age, city, and residential address through your registered clinic.
- Account Deletion: Request account deactivation subject to mandatory statutory medical record retention timelines.
7
Contact & Grievance Redressal
For any questions regarding this Privacy Policy, data protection practices, or compliance inquiries, please contact our dedicated grievance desk:
Operating Company: Blue Horizon Automation Pvt Ltd
Application Suite: Cure-Aide (cure-aide.com)
Privacy & Compliance Email: privacy@cure-aide.com / support@cure-aide.com
Helpline: +91 93264 10242
Brand Tagline: Care. Connect. Support. • A Healthier Tomorrow Together